Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopWelcome to Ladyslane LLC! To ensure a pleasant shopping experience, please carefully read the following terms and conditions:
Order Processing Time
All orders will be processed within 48 hours of payment confirmation. Please note that order processing time does not include weekends and holidays.
Shipping Policy
We offer various shipping options, and the specific delivery time depends on your location and chosen shipping method. We will do our best to deliver within the promised timeframe, but we are not responsible for delays caused by force majeure (such as natural disasters, transportation delays, etc.).
Order Cancellation and Modification
You can request to cancel or modify your order within 60 minutes of order confirmation. Once the order enters the processing stage, we will not be able to make any changes or cancellations.
Return and Exchange Policy
Due to the nature of pet supplies, all products are non-returnable and non-exchangeable after shipment. If you receive a product with quality issues, please contact us within 14 days of receiving the product, and we will provide you with a suitable solution.
Product Warranty
Our pet beds and toys come with a limited warranty for 30 days from the date of purchase. The warranty covers only defects due to materials or workmanship and does not include normal wear and tear or damage caused by misuse.
User Privacy Protection
We value your privacy and are committed to not selling or sharing your personal information with third parties. All information is used solely for order processing and customer service.
Customer Support
If you have any questions or need assistance, please feel free to contact us through the contact form on our website or our customer service hotline. Our customer service team will be happy to assist you.
Thank you for choosing Ladyslane LLC! We wish you and your pet a happy time!